IT

IT End User Support/IT Analyst

Kraków, Lesser Poland Voivodeship   |   Full Time

For our client, a company focused on digital transformation we are currently looking for IT End User Support/IT Analyst to office in Kraków!


Your tasks:

  • Supporting users on current technical problems (local and remote).
  • Receiving, analysing and resolving service tickets regarding hardware
  • Diagnose and troubleshoot incidents related to the operation of IT Solutions in accordance with the applicable
  • Preparing computers 
  • Participation in the implementation and testing of new IT
  • Cooperation with external companies regarding operation of IT
  • Creating and maintaining up to date IT
  • Asset Management 


Requirements: 

  • Readiness to support our customers in US/LATAM/EMEA/APAC.
  • Basic knowledge of the functioning of devices such as laptops, printers, mobile devices
  • Good knowledge of Microsoft Windows Operating Systems and Microsoft
  • Team work and knowledge sharing
  • Organization skills
  • Fluent English Level B1 (daily work with English).
  • Ability to work under stress 


Nice to have:

  • PowerShell knowledge 
  • Security certification 
  • ITIL knowledge and/or Foundations Certification
  • Microsoft Certifications 
  • Project Management Certification
  • Higher technical education 
  • Windows Active Directory knowledge

What we offer:

  • Possibility to work in international company in one of the fastest growing Future of Work
  • Unique personal development
  • Great atmosphere
  • Competitive salary
  • Competitive benefits

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